Every display North Pole Lighting hangs is serviced all season, by the same crew that hung it.
One crew, one number, and a truck already on the road across Hampden County most days of the season.
A display that goes dark in the second week of December is worse than no display at all. Christmas light maintenance is part of the job here, not an add-on. Houses in Hampden and East Longmeadow get the same rule as houses on this street.
A roofline run is built to be fixed. Each bulb comes out on its own, which is what lets us replace a bulb mid-season at all.
Most calls are one of four things, and three of them are quick. The route runs through Southwick and Granby on the same week it runs through here.
There are things we do not cover, and it is fairer to say so now. Lights you already owned, anything we did not install, permanent year-round systems, and inflatables are all outside what we service.
A display in this valley hangs outside for about two months, through the worst weather of the year. Wet snow slides off a pitched roof in a sheet and takes clips with it. Freeze and thaw work fasteners loose. Ice on a gutter turns a routine ladder set into something nobody should attempt.
Outdoor decorations belong on a ground fault protected circuit. Every cord out there has to be marked for outdoor use. That is not a preference. It is the standing electrical safety guidance for outdoor decorations.
The season people care about is short and specific. It starts around Thanksgiving and it ends when the last party does.
This is the practical difference between what we hang and a sealed string from a box. Each bulb screws in on its own, so a dead one gets swapped instead of the whole string.
This is the most searched light question there is, and the straight answer builds more trust than any adjective. Strings are wired in sections. When one section drops out, the rest of that section goes with it. That is why people see exactly half a string dark. On what we hang, that stretch is short and easy to find.
If the repair is reachable from a ladder set on solid ground, we come out and do it. If it means standing on a pitched roof with snow on it, it waits. Nobody’s roofline is worth that. Any company that tells you otherwise is either not coming or not being careful.
Here is how a display actually gets run, night to night.
Lights you already own. Anything hung by somebody else. Permanent year-round systems. Inflatables. We do not offer permanent lighting at this time and we do not put up inflatables. Saying what is out of scope is faster than a page of qualifiers.
The people who service the display are the people who hung it. They know which part of the house was awkward and which outlet feeds which run. That turns a service call into a short visit instead of a diagnosis.
Service routes run alongside the install calendar, right up to the point the display comes down after the holidays.
Call or text the number.
Tell us which part of the display is out.
Send a photo if you have one.
A picture from the driveway usually tells us what to bring.
We schedule the visit.
Ground-level fixes go on the next route through your town.
We test the whole run.
Once the repair is in, the full display gets checked before we leave.
Call us. If a ladder can safely reach it, we come out and replace it that season.
Strings are wired in sections, so one bad connection takes its whole section dark. On our system that section is short and easy to isolate.
Sometimes, depending on how the run is wired. On what we hang, each bulb screws in on its own and comes out on its own.
LED strands are rated for many seasons of use. Ours get checked between seasons rather than sitting in a bin until next November.
You can, but we do not recommend it. A timer running dusk to bedtime gets you the display and a longer bulb life.
No. A timer handles it, so nobody is standing outside in the cold reaching behind a bush.
Then the repair waits for safe footing. We will not put someone on a pitched roof with snow on it, for any display.
It is part of the job. Every display we hang is serviced for the season under the rule above.
No. We only service our own product. It is the only display whose full history we can trace.
The route runs the same towns all season. That is why a service call is usually a stop and not a special trip.
Longmeadow, East Longmeadow, Hampden, Wilbraham, Agawam, Feeding Hills, Southwick, Westfield, and Hampden County, Massachusetts. Suffield, West Suffield, and Granby, Connecticut, in Hartford County.
Service comes with every display we hang, and it starts the day the lights go up. There is nothing to add on and nothing to remember to buy.
Don't Be a Grinch
Get a free quote that includes Christmas light maintenance in Longmeadow for the whole season.
