(413) 244-0702 Get My Free Quote

Privacy Policy

Last updated: August 23, 2026

North Pole Lighting ("we," "us," or "our") is operated by Josh Drumm, a sole proprietorship based in Southwick, Massachusetts. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at northpolelighting.com ("the Site").

Information We Collect

We collect information that you provide directly when you contact us or submit a quote request through the Site. This may include:

  • Your name
  • Phone number
  • Email address
  • Home address or service location
  • Details about the service you are requesting

We do not collect payment information through the Site. We do not require you to create an account.

How We Collect Information

Information is collected when you:

  • Fill out a quote request form on the Site
  • Call us using the phone number on the Site
  • Send us an email
  • Send us a text message

The quote request form on this Site is provided by GoHighLevel, a third-party customer relationship management platform. When you submit a form, your information is processed by GoHighLevel on our behalf. GoHighLevel's privacy practices are governed by their own privacy policy.

How We Use Your Information

We use the information you provide to:

  • Respond to your quote request or inquiry
  • Schedule and provide Christmas light services
  • Communicate with you about your service, including by phone, email, or text message
  • Send appointment reminders and service updates
  • Improve our services and website

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Text Messages (SMS)

North Pole Lighting may send you text messages related to your inquiry, appointment scheduling, service updates, or seasonal reminders. By providing your phone number and submitting a quote request, you consent to receiving these messages.

  • Message and data rates may apply.
  • Message frequency varies based on your service needs.
  • You can opt out of text messages at any time by replying STOP to any message.
  • Reply HELP for assistance.
  • Opting out of text messages does not affect other forms of communication (phone, email).

We do not share your phone number with third parties for their own messaging purposes.

Cookies and Tracking

The Site does not currently use analytics tracking, advertising cookies, or third-party tracking scripts. If we add analytics or tracking in the future, this section will be updated.

The GoHighLevel form may set its own cookies when loaded. These are governed by GoHighLevel's cookie and privacy policies.

Third-Party Services

The Site uses or may link to the following third-party services:

  • GoHighLevel: Hosts the quote request form and manages customer communications on our behalf.
  • Google Business Profile: We maintain a Google Business Profile where customers can leave reviews. Interacting with our Google listing is governed by Google's privacy policy.

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

Data Security

We take reasonable steps to protect the information you provide. However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your contact information for as long as necessary to provide services, follow up on inquiries, and comply with legal obligations. If you would like us to delete your information, contact us using the details below.

Children's Privacy

The Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through the Site, contact us and we will delete it.

Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of text message communications

To exercise any of these rights, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted to this page with a revised "Last updated" date. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy or want to exercise your data rights, contact us: